Shipping policy

Where we ship from
All Zephira paintings are shipped directly from our studio in Zurich, Switzerland.

Where we ship to
We ship worldwide. If you don't see your country available at checkout, please contact us and we'll do our best to arrange delivery.

Shipping cost
Shipping is included in the price of every painting — the price you see at checkout is the total price, with no separate shipping fee added.

Customs & import duties
Please note that shipping cost is included in the painting price, but customs duties, import taxes, or other fees charged by your country's customs authority are not included and remain the responsibility of the buyer. These vary by country and are outside our control.

All paintings are shipped as original hand-painted artworks (HS code 9701), which qualifies as duty-exempt in most major markets, including the US, EU, and UK. Local VAT or sales tax may still apply on arrival depending on your country. If you're unsure whether your country applies import duties or tax on artwork, we recommend checking with your local customs office before ordering.

Processing time
Each painting is an original, hand-finished work, so we take a little care in preparing it for its journey. Orders are packaged and dispatched within 1–3 business days of purchase. You'll receive a confirmation email as soon as your painting ships.

Courier & delivery times
We ship using Swiss Post's international parcel service for most orders, and DHL Express for higher-value pieces, to make sure every painting is insured for its full purchase price.

Once dispatched, estimated delivery times are:
Switzerland: 2–4 business days
Rest of Europe: 3–10 business days
North America: 4–14 business days
Rest of the world: 5–21 business days

DHL Express shipments generally arrive at the faster end of these ranges (1–3 business days in transit to most countries); Swiss Post shipments generally arrive toward the middle to upper end. These are estimates and can vary due to customs processing or local courier delays, particularly for international shipments.

Packaging
Because our paintings are original works on circular canvas, each one is carefully wrapped and packed in protective, rigid packaging designed to keep it safe in transit.

Tracking & insurance
Every order is shipped with a tracking number, which will be sent to you by email once your painting is on its way, and every shipment is insured to cover its full purchase price against loss or damage in transit.

Certificate of authenticity
Every painting comes with a digital certificate of authenticity, sent to you by email.

Damaged or lost in transit
We take great care in packaging every piece, but if your painting arrives damaged, please contact us within 48 hours of delivery with photos of the artwork and packaging, and we will work with you to make it right. If your order does not arrive and tracking shows it as lost, please get in touch and we'll help resolve it.

Questions
If you have any questions about shipping to your location, please reach out via our Contact page or directly at zephirabusiness@gmail.com before placing your order.