Refund policy

All sales are final
Because every Zephira painting is an original, one-of-a-kind artwork, we do not accept returns or offer refunds for change of mind. Please review each painting's photos, description, and dimensions carefully — and feel free to contact us with any questions — before purchasing.

Damaged, defective, or significantly not as described
If your painting arrives damaged, defective, or is significantly different from its description or photos, please contact us within 14 days of delivery, including your order number and photos of the artwork and its packaging.

Once we've confirmed the issue, we will offer a full refund of the purchase price, including original shipping. Because each painting is unique, we're not able to offer a replacement or exchange — the resolution in these cases is a refund.

Claims for damage in transit are also covered by our Shipping Policy, and every shipment is insured to its full purchase price for this reason.

Order cancellations
If you'd like to cancel an order, contact us within 48 hours of purchase and, provided your painting hasn't shipped yet, we'll cancel the order and issue a full refund. After 48 hours, or once an order has shipped, cancellation is no longer guaranteed and the order falls under the terms above.

Refund processing
Approved refunds are issued to your original payment method and typically processed within 5–10 business days of approval. Depending on your bank or card provider, it may take a little longer to appear on your statement.

Your statutory rights
This policy does not affect any statutory consumer rights you may have under the laws of your country of residence.

Questions
If you have any questions about this policy, please get in touch via our Contact page before or after your purchase.